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Long-term stable temperature probes over years
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Help and Support

Frequently asked questions

Questions about ordering online

Can I view my orders online?

You can view the status and all information about your orders online in your customer account.

I have changed my mind, can I cancel or revoke my online shop goods order before it arrives?

As a consumer, you can exercise your right of cancellation for all items that we have not custom made for you. Temperature probes and components that we have custom-made are excluded from the right of withdrawal. For details, please refer to our cancellation policy.
Entrepreneurs do not have a statutory right of withdrawal.

Before you return the goods to us, we ask you to explain your cancellation.
You can either send us the completed sample cancellation form or declare your cancellation via the contact form, chat or a contact option stated in our imprint.
Please have your order number and your customer number ready and be sure to include them in your request for easier assignment.

Irrespective of this, the following applies:
Please understand that we may not be able to stop a delivery or attempted delivery to you if the goods are already on their way to you. We will be happy to check what can still be done in individual cases with regard to delivery.
Information on further details, e.g. further contact options, can be found in the cancellation policy and the sample cancellation form that we sent you after you placed your order.

What is the minimum order value?

At Testo Sensor there is no minimum order value.

Can I also have my order delivered abroad?

At the moment we deliver exclusively to addresses in Germany and Austria.

Are spare parts available for purchased items?
We do not offer spare parts, as our temperature probes are maintenance-free. Suitable accessories and components can always be found with the respective article under the item accessories or in the data sheet or user manual of the product. We will be happy to advise you.

What can I do if the pages of the online shop are not displayed correctly?

This may be due to the settings of your browser or your internet connection. Please try to reload the page. If this does not improve the situation, please check your browser version. Perhaps you are using an outdated browser version that does not support all functions? Our webshop is optimised for the latest Internet browsers such as Internet Explorer, Mozilla Firefox, Chrome and Safari (in the latest versions in each case). This should ensure that you can view all content correctly. Therefore, please always keep your browser versions up to date. Safety first!
If you still experience problems, please send us an e-mail using the contact form. We will then deal with the matter as quickly as possible.

How can I rate articles?

We appreciate your feedback on our articles. With your rating you can help other customers to get a good idea of the product. You can easily share your opinion with other users: Simply click on "Customer reviews" on the item detail page. Here you can write a personal review by clicking on "Write review". You do not have to be registered to do this. If you are registered, you can see all your ratings in your customer account.

Where can I find operating and assembly instructions?

User manuals, data sheets and assembly instructions as well as other helpful information can be found directly on the item pages in the online shop. An overview page with all available downloads can be found here: https://www.testo-sensor.shop/en/downloads

What are cookies and what are they used for?

Further information on the use of cookies and your cookie settings can be found under the Cookie Settings menu item in our footer.

What does Testo Sensor do to protect my data?

The protection of your personal data is very important to us. Your personal data will, of course, only be used within the framework of the statutory data protection regulations, such as the Federal Data Protection Act (BDSG) or the General Data Protection Regulation (DSGVO).
Our employees and agents are obliged to comply with data protection regulations. For all details, please refer to our data protection declaration.

Is it possible to reserve goods at Testo Sensor and collect them yourself?

There is no provision for collection, currently we only offer delivery via our shipping service provider GLS.

How can I pay for my order in the Testo Sensor online shop?

We currently offer payment by credit card or Paypal. We offer invoice for our business customers. 

Payment by credit card (Mastercard and Visa) via Unzer

When paying by credit card, in addition to the query of the three-digit card verification number, even more security is now provided when paying. This new procedure (3-D-Secure) stands for a new, additional security system from VISA or MasterCard.
When using the 3-D-Secure procedure for the first time, you must register once during the payment process. After a security query from your bank, you set a personal greeting and the corresponding password.
Whether your credit card already supports 3-D Secure depends on the card-issuing bank. If it is supported, this procedure must be used for security reasons. If you cancel the password request, no order will be placed and your credit card will not be charged.
For further information on 3-D-Secure, please contact your bank.

Payment with Paypal

Only a few steps to payment:
1. select "PayPal" as payment method at the checkout.
2. you will be redirected to the PayPal website to process the payment.
3. if you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.
If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. For the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal, the creation of a PayPal account is not necessary. 4.
4. You will then be redirected back to us (www.testo-sensor.shop).

When is the purchase amount collected?
If you pay by credit card or Paypal, the amount will be debited after the order has been placed.

Payment by invoice (business customers only)

Select "Purchase on account" at the checkout. We will send you the invoice with the shipping of the goods. Please settle the invoice within 30 days.

I can no longer find my invoice. What do I do now?
We will be happy to help you via our contact form or chat. Please have your customer number and your order number ready or include them in your enquiry.

Questions about shipping and delivery

Details on shipping and delivery can also be found in our shipping and payment conditions.

What does shipping cost me?

For shipping within the German mainland we charge a flat rate per order of 4.95 Euro incl. 19% VAT. For shipping to German islands we do not charge an island surcharge. For shipping to Austria we charge a flat rate of 9,95 Euro excl. 

Where will my order be delivered to?

Of course, we deliver parcels to your doorstep. Or, if you wish, to another address. Delivery to a Packstation is not yet possible.

Can I arrange a preferred delivery date?

Unfortunately, we are not able to offer a preferred delivery date directly at the moment.

What happens if I am not at home when the delivery is made?

Our delivery partners will try to leave the parcel with a neighbour. If that doesn't work, you'll get a message in your letterbox - and your goods will be held for a few days free of charge at the nearest post office or parcel shop.

Is delivery to another address or a Packstation possible?

Of course you can have your order delivered to another address!
Unfortunately, delivery to a Packstation / post office branch is not yet possible.

How long is the delivery time?

You will find the respective delivery time directly at the article. You can always find out when the goods are scheduled to be delivered in the shopping basket. Parcel deliveries are regularly made Mon to Fri, possibly also on Saturdays depending on the service provider, excluding public holidays. You can find out exactly how the delivery time is calculated in our shipping and payment conditions.

Do I have to pay postage if I return items?

We would like to ask you to contact us in any case in case of a required return.
In the case of revocation-related returns, you will bear the return costs yourself.
In the case of a justified complaint, we will pay the return costs. In this case, we will send you a parcel label.

Do I have to dispose of shipping and sales packaging and pallets myself?
Yes. Please dispose of the packaging via the household waste/packaging collection (yellow bag, paper bin, etc.).

How long can I return goods ordered from Testo Sensor?

As an end consumer, you can make use of your right of withdrawal within 14 days of receipt of the goods for all items that we have not customised for you.
Temperature probes and components that we have custom-made are excluded from the right of withdrawal. For details, please refer to our cancellation policy.
Entrepreneurs are not entitled to a statutory right of withdrawal.

How can I return items purchased online without defects?

Before you return the goods to us, we ask you to explain your cancellation.
You can either send us the completed sample cancellation form or declare your cancellation via the contact form, chat or a contact option stated in our imprint.
Please have your order number and your customer number ready and be sure to include them in your request for easier assignment.

Irrespective of this, the following applies:
Please understand that we may not be able to stop a delivery or attempted delivery to you if the goods are already on their way to you. We will be happy to check what can still be done in individual cases with regard to delivery.
Information on further details, e.g. further contact options, can be found in the cancellation policy and the sample cancellation form that we sent you after you placed your order.

Please pack all items securely for transport and ready for dispatch (preferably in the original packaging). However, this is not a prerequisite for the effective exercise of the right of withdrawal.

Please return the goods to us at the following address:

Testo Sensor GmbH
c/o Testo SE & Co. KGaA
Ludwig-Kegel-Str. 15
79853 Lenzkirch
Germany

Can I return individualised (customised) items?

Individualised goods are excluded from revocation. We therefore recommend that you check the technical specifications and the required quantity in advance! Corporate customers (B2B) are not entitled to a right of withdrawal by law.

How can I complain about defective items purchased online?

If an item purchased online is defective (e.g. because it does not work or has transport damage), you can complain to us. For the fastest possible processing, it is best to send us the following information:

  • a short description of the defect
  • meaningful photos that clearly show the defect (max. 4 MB)
  • a photo showing all the defective items together.

Please send us all this information via our contact form or by email.

I can no longer find my return slip. What do I do now?

In any case, please contact us before returning the goods.

Questions about the customer account

Do I have to register to order something?

No, you can order without a customer account. 


How can I create a customer account in the online shop?

Simply register here and wait for the confirmation email. Then enter your details and you're ready to go.

I have forgotten my password. What can I do?

No problem. Simply request a new password using your e-mail address - you can do this directly on the registration page.

My address has changed. Where can I change my details?

Log in to your customer account, where you can easily update everything.
If you are already logged in to your customer account, you can go directly to "My data".

Does the creation of a customer account cost anything?

No, creating a customer account is free of charge.

Will I receive advertising when I register?

No, of course we will not send you any advertising without your consent.

Didn't find your question? Please contact us:

You can also reach us by phone at: +49 7653 96597 (Mon.-Fri.: 08.00-17.00), via our contact form or by email to info{@}testo-sensor.de.